Directline Assurance Company Limited job vacancies
Law, Insurance, Business Administration, Forensics Investigations, Criminology & Security Studies,
Claims Officer
Key Roles and Responsibilities
- Manage and process all own damage (OD), third party property damage (TPPD) and Non Motor claims and make sure they are finalized with minimum delays and at the lowest market cost.
- Follow up on progress of repairs of insured’s vehicles ensuring, all repairs are carried out professionally and in a cost effective manner. Ensure the company does not incur expenses for damages not related to the accident.
- Conduct claim review and ensure that the system data of the claims is always accurate
- Detect and highlight fraudulent claims for investigations.
- Make sure claims are fully documented and where applicable, the policy excess and/or any other payment is recovered in compliance with the policy terms and conditions.
- Appoint Service Providers upon receipt of claim notification and claim documents review and to follow up on their reports within the agreed turnaround times.
- Receive and critically analyze the service provider’s reports upon receipt and make recommendations thereof for approval within agreed timelines.
- Liaise with service providers in the claims handling system to ensure that fast and efficient service standards are maintained as per the provisions of the service level agreement.
- Confirm and process claims and service providers payments
- Manage and maintain a record of all salvages due for disposal as per the company disposal policy.
- Pursue on claim recoveries from third parties.
- Continuous review of files for reserve adequacy and closure of inactive and or finalized claim files.
- Respond to correspondences and any other communication within the agreed timelines.
- Advise management on any adverse claim experience to assist in risk management and product review.
- Provide claims and management reports as may be requested.
- Attend to claims complaints within the agreed turn round times.
- Any other duties as may be assigned from time to time
Directline Assurance Company Limited job vacancies
Table of Contents
Person Specifications
(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID.
Academic Qualifications
- University degree in Law/Insurance/Business Administration or its equivalent from a recognized institution
Professional Qualifications
- Certificate of Insurance (COP)
- Diploma in insurance from AIIK/ACII or its equivalent from a recognized institution
- Membership to a relevant professional body will be an added advantage
Directline Assurance Company Limited job vacancies
Experience
- Minimum 3 years’ relevant experience in general insurance claims management in a busy Insurance Company
Skills and Attributes
- Excellent communication and presentation skills
- Excellent interpersonal and negotiation skills
- Strong analytical skills and great attention to details
- Self-driven, works with minimal supervision
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Marketing Officer / Designer
Directline Assurance Company Limited job vacancies
Key Roles and Responsibilities
- Creative Design
- Collaborate with the various departments across the company to design various marketing materials including but not limited to;
- Below the line (BTL) collateral such as calendars, leaflets, posters
- Financials and annual reports
- Branch branding – signage and wall branding
- internal newsletter
- branded merchandise
- Social media ads
- Collaborate with the various departments across the company to design various marketing materials including but not limited to;
- Brand and Standards Custodian
- Brand and branding compliance across all channels – HQ, branches, tied agents, digital, events, emails, etc
- Branch branding implementation
- Communication
- Writing of staff newsletter features
- Collation and compilation of newsletter stories from the wider editorial team, proof reading
Photography at events
- Digital Assets Management
- Track and update company website for current products, financials and news features. Work with relevant internal stakeholders to ensure the content is accurate
- Manage social media handles for creative campaigns – working with Creative / Digital Agency
- Uploading of photos from internal and external events on DAC socials
- Reposting / sharing of relevant stories from social media pages of key partners on joint initiatives
- Branded Merchandise management
- Procurement of merchandise together with Procurement Team
- Inventory management of merchandise and re-order
- Brand shop – merchandise production, sales and reconciliation
- Events and Activations
- Internal and external event planning and execution
- Co-ordination of banners, tents and other collateral deployment and set- up across companywide events
- Driving staff participation in internal events
- Departmental Administration
- Record keeping / filing (physical and digital)
- Any other duties as may be assigned from time to time
Person Specifications
Directline Assurance Company Limited job vacancies
Qualifications
- Bachelor’s in Degree in Design / Advertising / Communication / Marketing or a relevant filed from a recognized institution
Directline Assurance Company Limited job vacancies
Professional Qualifications
- Postgraduate Diploma in Marketing
- Member of the Chartered Institute of Marketing (CIM)
Experience
- Minimum 3 years’ relevant experience
Skills and Attributes
- Proficient in Adobe Packages – including; Illustrator, Photoshop, InDesign, Acrobat, etc
- Holds a creative portfolio which includes BTL collateral, logo design, branding, publications (e-newsletters and annual reports)
- Excellent communication and interpersonal skills
- Innovative and creative thinking skills
- Good presentation skills
- Self-driven, works with minimal supervision
- Analytical thinking skills
- Good negotiation skills
Directline Assurance Company Limited job vacancies
Regional Investigations Manager
Key Roles and Responsibilities
- Team supervision for optimal performance
- Offering technical support to investigation team
- Responding to queries that require technical response
- Fraud investigation and reporting
- Visiting scene of accident to collect factual data and conduct in-depth analysis
- Working with cross-functional teams to ensure investigation processes are efficient
- Any other responsibilities will be communicated to the Officer from time to time.
Person Specifications
Academic Qualifications
- University degree in Forensics Investigations / Criminology & Security Studies or equivalent from an institution recognized by Commission for Higher Education.
Professional Qualifications
- Diploma in insurance or its equivalent
- Member of a relevant professional body
Experience
- Minimum four (4) years’ relevant experience in an established investigations practice
- Experience in the insurance industry will be advantageous
- Excellent knowledge and understanding of contemporary risk management principles, practices and reporting
Skills and Attributes
- Excellent communication and interpersonal skills
- Excellent planning and organization skills
- Excellent problem solving and decision making skills
- Excellent knowledge of industry rules and regulations
- Results oriented and customer focused
- Excellent analytical and fraud detection skills,
- Strong supervisory and leadership skills in managing team/department performance
Method of Application
If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.
Applications that do not conform to the Application Instructions will not be considered.
Kindly send your application documents to human.resource@directline.co.ke to reach us on or before 5.00pm Thursday, 9th March 2023.