IT Support Specialist/Manager

PalmPay  Nairobi, Nairobi, Kenya 1 week ago  Over 200 applicants

Full-time · Mid-Senior level

51-200 employees · Financial Services

IT Support Specialist/Manager

PalmPay Nairobi, Nairobi, Kenya

Job responsibilities: IT Support Specialist/Manager

  • Data analysis of payment channel and problem analysis;
  • Deal with and respond to business problems, cooperate with customer service team to solve problems in time;
  • Collect requirements, collect suggestions and optimize products;
  • Coordinate and promote the problem-solving of each department, and optimize the work flow of each department;
  • Follow up channel problems and contact channel supplier to locate and solve problems;
  • Timely respond to Shenzhen team issues and report the progress of problems;


  • Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log;
  • Good logical thinking ability and self-study ability;
  • Positive and responsible working attitude, good communication ability and coordination ability;
  • Be able to respond and cooperate with all departments in time;
  • Be able to work overtime on holidays.

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