Nokia AAA Customer Service Engineer


About Nokia
(The below company introduction text should not be edited; remove this observation once having finalized the job description)

At Nokia we create the technology to connect the world. Developing and delivering the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
About Nokia Software
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Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.

Job Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management and develops original and innovative solutions with broad impact on the business for delivering contracted services to customers.

Job Responsibilities & Competencies

- Deployment and onsite technical support of Nokia Subscriber Data Management platform.
- Integration of Nokia-AAA, HSS, HLR, MNP, EIR and One-NDS nodes to other core network elements.
- Troubleshooting and fault resolution.
- Performing Software and Hardware upgrades on SDM entities.
- Performing the operational daily tasks assigned and agreed upon.
- Perform  system heath checks and analysis on performance statistics
- Following trouble tickets are opened and closing them within set SLA by engaging different support teams within Nokia
- Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
- Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
- Transfers concepts for professional direction of own organisational unit into actionable measures.
- Provides working leadership and training to less experienced personnel.
- May lead small projects with limited risks and resource requirements.
  • Qualifications
- Very good technical knowledge of Nokia AAA 
- Wireless Mobility Network Experience Domain knowledge required
- Packet Analysis for VoLTE (or VOIP) Protocols Wireless domain of LTE, 3G, 3G+PacketCore, /UMTS/LTE
- LTE, UMTS and GSM/GPRS Call flows
- Very good understanding of IMS network topology & various interfaces
- Understanding of call processes between End to End system testing
- SDM Configuration, Feature Testing, Troubleshooting.
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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