Safaricom careers, Senior Manager

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Safaricom careers

Senior Manager – Customer Data Privacy

Nairobi, Kenya


We are pleased to announce the following vacancy for Senior Manager – Customer Data Privacy within Customer Privacy Department in Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

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Reporting to the HOD – Customer Privacy , the role holder will;

  • Enhance data protection capacity across the organization in order to strengthen privacy by design.
  • Define appropriate data protection and privacy policies and procedures.
  • Coordinate and delivers timely risk assessments and data protection KPI reporting for Safaricom Plc.
  • Develop and implements Data Protection compliance framework across stakeholders with applicable national and international laws and regulations pertaining to data protection and privacy.
  • Develop and rolls out appropriate training and awareness programmes to enforce a strong culture of data protection across stakeholders.

  • Prepare regulatory engagement submissions referring to and collaborating with appropriate internal stakeholders.
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  • Work with stakeholders to maintain records of Safaricom Plc’s data processing activities, in conjunction with subsidiary management
  •  Provide advice and review compliance  to Data Protection Impact Assessments (DPIAs) requirements
  • Monitor data management procedures and compliance within Safaricom Plc
  • Develop and share advice and guidelines for implementing privacy by design and privacy by default in all products and systems
  • Ensure all queries from data subjects seeking to exercise their rights are responded to within required timeframes
  • Develop  and update detailed guidelines via data protection policies and define required contractual provisions to enforce data sharing obligations
  • Develop and implement annual training and awareness programmes for all stakeholders.

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  • A legal qualification is key for this role. Business or IT security degrees also considered.
  • Privacy certifications such as CIPP/E and ISO 27701 an added advantage

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.


We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.

  • Job Identification114
  • Posting Date09/06/2023, 08:43 AM
  • Apply Before09/12/2023, 11:59 PM
  • Degree LevelUniversity
  • Job ScheduleFull time
  • Locations Safaricom Care Centre, Waiyaki Way, Westlands, Nairobi, P.O BOX 46350, 00100, KE

To apply for this job please visit